Guides for plumbing contractors
Practical writing about the part of a plumbing business that happens on the phone: what to say on an inbound call, how to sort an emergency from a dripping tap, how to cover the hours you are not working, and how to get a booking into your dispatch software without someone retyping it. Written to be useful whether or not you ever buy anything from us.
Last updated
Four guides, no fluff.
Each one is meant to be usable on its own — printed, handed to whoever answers the phone, and acted on.
Plumbing call script
A six-step script from greeting to booked appointment, about ninety seconds. What to ask, what never to quote, and the after-hours variant.
Updated July 2026Start here if everything gets flagged as an emergency.Emergency call triage
What to ask on a burst pipe, gas smell, sewage backup, water heater or frozen pipe call — and what to tell the caller to do while they wait.
Updated July 2026Start here if calls are ringing out after five.After-hours answering
Five ways to cover evenings and weekends — on-call rota, your own mobile, an answering service, an AI receptionist, voicemail — with costs and failure modes.
Updated July 2026Start here if bookings need fixing every Monday.Dispatch software integration
What changes between ServiceTitan, Jobber, Housecall Pro and Google Calendar when bookings arrive automatically, and the five things that break.
Updated July 2026Tools and comparisons.
If you are trying to work out whether any of this is worth spending money on, the missed call calculator runs on your own figures and tells you honestly when the answer is no.
If you have already decided and are choosing between options, the comparisons cover a live answering service, hiring a receptionist, leaving it on voicemail, and the named alternatives — Smith.ai, Ruby and Goodcall — each with their published pricing.
Or skip the reading and ring the line.
Everything in these guides is what we built our own receptionist around. Sixty seconds on the demo line shows you the result rather than the method.